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Early Help

‘Working together to help Children, Young People and their Families thrive’ 

Early Help

What is Early Help?

Early Help is taking action early to provide support where problems are emerging for children, young people and their families. Early help support may be provided at any point in a child or young person’s life. The sooner the family receives the support, the sooner they are able to improve their situation and prevent the need for prolonged support.

Early Help is here to find out what is working well for families and what areas they might be worried about; it can help to build on families’ strengths and identify any needs where support might be needed. It is an approach that brings people together from different teams and services who work together with the whole family. The main focus is to improve outcomes for children.


Why would I need Early Help?

The type of things that Early Help can support you with include:

  • Worries about your child’s health development or behaviour.
  • You might be worried about how they are doing at school.
  • You might have worries about money or housing and how that is affecting you.
  • Your child and family may be affected by domestic abuse, drugs, alcohol, ill health or crime.


Early Help can give you the tools to solve challenges or problems you are experiencing with help from others where needed.


Who do I ask for help?

At Straits Primary School you can talk with someone who you’re familiar with – the headteacher, deputy head, a teacher or any member of the school staff team.


You can also contact your local Family Centre (Dudley North) and ask to speak to a Duty Worker who will be able to provide lots of advice around Early Help and how it might be able to support you.


Address: Bayer Street, Coseley, BILSTON, West Midlands, WV14 9DS

Telephone Number: 01384 813096




Reporting a concern

If you are concerned about a child or young person please call the telephone numbers below.

During office hours call the children's services service on 0300 555 0050 selecting option 4 (9am-5pm Mon-Fri).

Out of office hours contact the Emergency Duty Team on 0300 555 8574.

Dudley borough family centres

Barnardo's - See, Hear, Respond

The See, Hear, Respond Partnership has been created specifically to help children and young people in England who are experiencing harm and increased adversity during coronavirus, by providing support to those who are not being seen by schools or other key agencies. There is no minimum threshold for referral. We will support children from pre-birth up to 18 years of age and those with special educational needs under the age of 25. 

See, Hear, Respond will contact every referral made to us, so no child gets missed.  We’ll then find a partner best placed to support the most isolated and at risk children in your area. They’ll get help in one or more of four ways:

  • an online hub of support and information,
  • online counselling and therapy 
  • face-to-face support for those most affected and at risk of some of today’s most pertinent issues, such as criminal exploitation, and
  • helping children and young people reintegrate back into school.

Operation Encompass

Operation Encompass is a police and education early information safeguarding partnership enabling schools to offer immediate support to children experiencing domestic abuse.


Operation Encompass ensures that there is a simple telephone call or notification to a school’s trained Designated Safeguarding Lead /Officer (known as key Adult) prior to the start of the next school day after an incident of police attended domestic abuse where there are children related to either of the adult parties involved.



Dudley CAMHS is a specialist mental health service commissioned to provide interventions to those children, young people and their families who are experiencing moderate to severe mental health difficulties.  We currently support young people up to the age of 18 with a GP registered in the Dudley area.

Mental Health

Staying Safe:

SANE: 0845 767 800

Samaritans: 116 123 (24 hour helpline)

Rethink Mental Illness: 0300 5000 927

Mental Health Foundation

MIND    0300 123 3393 or    text 86463

Anxiety UK   08444 775 774


Managing your money through a budget is a good way to make sure you don't go in to debt, and make your pounds go further. Put simply, a budget helps you see how much money you have coming in and how much you have to spend. The Money Advice Service has lots of advice and budget templates to help you draw up a budget that works for you.

Website: Money Advice Service - Budgeting and managing money (opens in a new window)


Dudley Early Help Strategy

Family Healthy Lifestyle Service